Procurement services
Lexel are leaders in IT procurement, and have sophisticated systems in place to streamline the procurement process for our clients. Procurement works in closely with our Integration centre and our onsite deployment services.
Products and Vendors
Lexel have access to all core IT product sets and are Tier One or Direct with major vendors. Core hardware vendors include: Hewlett Packard (Wintel, UNIX, Storage), IBM (Wintel, UNIX, Storage), Toshiba, Cisco etc. Click here for additional info.
Licensing
Lexel are specialists in licensing. We provide enterprise licensing for all major vendors including Microsoft (including Select and Enterprise Licensing), Citrix, Computer Associates, Symantec/Veritas, Adobe, etc
Leasing
We work with all major leasing companies and have enhanced internal systems to easily accommodate billing to both the client directly or to the client assigned lease company, or to its associate companies, yet retain reporting and client process requirements under the single client name.
E-Commerce
Lexel has a powerful and advanced ecommerce system. This system is available to all clients who request it, but is not for general public use. The site includes all key products and allows for multiple levels of client logon security and privileges. An example can be where some staff have view access, some have order access, and others have order submission access and some with all access. Client Standard Product lists can be setup to speed and streamline client purchases.
Please request the Lexel "e-Procurement" product brochure for more details and explanations of the facility. Click to logon to e-Procurement
Account Management
Lexel will assign procurement clients with designated Account Manager. This facility offers clients a single point of contact that has knowledge and awareness of that client’s needs and practices. The facility is provided with high availability and quick response to enquiry expectations.
For larger client accounts, the Account Manager will perform a client onsite account review monthly, typically covering:
- Review delivered service levels and the months major events
- Delivery review
- Quoting review
- Etc - Key project reviews
- Updating the clients 'Standard product listing' taking into consideration market and model changes
- Review and update the dedicated client stocking levels
- Define and book client training/education events/seminars
Sales Support
Lexel provides Sales Support staff to work with the client and their designated Account Managers. Sales Support staff provide an alternative point of contact to ensure high availability and quick response times.
Contracted Cost Plus Open Book Pricing
For run rate business, Lexel commonly works with the medium sized and enterprise clients to agree on a cost plus and open book process for purchasing product. The agreement provides the client certainty on their pricing.
SLA Driven Service
Lexel offers clients a Service Level Agreement (SLA) approach to procurement. Larger contracts will have contract specific SLA terms and conditions, but even medium and small size clients receive SLA driven service.
- Delivery. Standard run rate orders will be keyed within defined responses. Actual delivery will be subject to stock availability. However, with committed client stock holding for client standard products, delivery can be accelerated.
- Quoting. Standard run rate quotes should be delivered within defined responses. This can be further accelerated by working with client specific 'Standard Price Lists'
Standard Price List
Creating and maintaining a client standardized price list and product set is a key facility to minimizing cost and speeding delivery. Buying multiple models of similar product is expensive to purchase and support. By reducing the number and standardizing the products purchased pricing and supply becomes streamlined. Weekly or monthly price lists can be supplied to the client. The client can automatically generate orders from the price list, without the need to request a quote thus saving time and money.
Committed Client Stocking
Lexel can stock client dedicated product for clients. This product is only available for that client. The objective is to ensure that orders placed are delivered quickly, without inherent IT supply chain delays. The facility works hand in hand with the clients preferred product price list. Once the clients purchasing is streamlined into a smaller group of products, stocking and speed of delivery become more efficient. The range and quantity of stock held is dependant upon the clients requirements, and can be scaled up or down accordingly.
Automatic Reporting
Lexel can provide automatic reporting and notifications to the client about the order status to ensure the client is fully informed. This feature allows the client to plan their internal projects more accurately
- Backorder reports. The client can be setup with either Consolidated or Per Order Backorder reports. The backorder report will show order details such as Client PO, Client Cost Code, Line Items and quantities ordered and the current ETA date for delivery.
- The Consolidate Backorder Reports shows a consolidated view of all backordered products on one report. The report will be emailed to the client designated contacts on a daily or weekly basis.
- The Per Order Backorder Report shows backorder information for a single order only. The report will be emailed to the order contact email address on a daily or weekly basis.
Typically the client procurement team would get the consolidated view, and the client’s end user within the clients business would optionally get the Per Order Backorder report.
- Shipment reports. The client can be setup with either Consolidated or Per Order Shipment reports. The Shipment report will show order details such as Client PO, Client Cost Code, Line Items and quantities shipped to the client during that period.
- The Consolidate Shipment Reports shows a consolidated view of all shipments during that period on one report. The report will be emailed to the client designated contacts on a daily or weekly basis.
- The Per Order Shipment Report shows shipment information for a single order only. The report will be emailed to the order contact email address on a daily or weekly basis.
Typically the client procurement team would get the consolidated view, and the client’s end user within the clients business would optionally get the Per Order shipment report.
Consolidated Invoices
Some clients procurement manages require a reduction on the number of invoices they actually receive to save on internal processing costs. Lexel provide a facility to provide a consolidated invoice. Essentially all invoices are consolidated into one invoice per month. Normal invoice details such a Purchase Orders and Client Cost Codes are still preserved and included on the consolidated invoice. As part of Lexel providing a consolidated invoice to the client, the client must also commit to part pay any invoices which may have line items which are in dispute.
Consolidated Product Shipping
Consolidated shipping is where Lexel does not direct ship product from its suppliers to the client, but instead receive and hold the stock at its warehouse. Lexel will only ship the product to the client when the order is fully complete or a shipment day is reached. This facility is of significant benefit for client projects and in simplifying the delivery process for the client. In addition, a standard and consistent packing slip can be enforced compared to vendor direct ships. This service is only available to select clients.
Pre-shipment integration, Image Load, QA testing
Lexel can perform pre-shipment services which speeds and simplifies the client’s implementation of the product. Examples include:
- Subassembly of components. Typically this is used for Servers or PC's where HDD's, memory, CPU’s, options etc are installed prior to client shipment. The client will typically then get 1x box delivered instead of the alternative multiple boxes. Third party products can also get installed or loaded.
- The client's standard OS image or configuration can optionally be loaded onto the equipment prior to client shipment. Typically this allows for the client to place the product directly into production which speeds the overall purchase/deployment cycle and reduces cost.
- During the above process, Quality Assurance of the products supplied can be undertaken, with most DOA or quality issues being resolved prior to dispatch to the clients site.
- Recording asset information and applying client asset tags to the product
- Custom pre/post shipment services can also be arranged which might include: Installation of custom software or user data, mini project management, pre and post client end user phone calls, remote control or onsite services for final installation setup procedures etc.
The above services are provided at an additional charge to procurement services.
Please request the Lexel "Procurement Pre-shipment Added Value Services" product brochure for more details and explanations of the facility.
Vendor Negotiations
Lexel leverage on its suppliers or vendors is many times what a client has on its own. We have the awareness and knowledge of what clients get what terms and are often cable to negotiate additional benefits such as additional standing discounts to benefits to clients which they where not previously receiving. As Lexel works with multiple vendors, we are also able to ensure a competitive offering is provided.
Client Seminars
Lexel runs quarterly seminars for IT managers on topics of interest. As much as there is an opportunity to learn about a new product set or technology, these seminars are an opportunity to network with key industry vendors and other IT Managers. These seminars provide an important opportunity to develop relationships that enable the client to benchmark and compare themselves or their experiences against their peers.
Promotional Emails - E-PROMO
Lexel has an email marketing system called E-PROMO that allows Lexel to distribute email promotions and information to clients defined buyers quickly and professionally. Clients can subscribe and unsubscribe as they wish.
Our primary goal is to provide clients snap shots of market ‘Hot Deals’ to enable them to maintain a good benchmark awareness of pricing as well as enable them to take opportunistic advantage of any market promotions.
The E-PROMO email is also used to inform clients of seminar invites as well as any significant news or bulletins.